Anti-Spam Policy

{#companyname#} is committed to permission-based email marketing practices, and as a result has established this no-tolerance Anti-Spam Policy. {#companyname#} will occasionally update this Anti-Spam Policy. When it does, {#companyname#} will also add a “last update” date at the top of this Anti-Spam Policy. For changes to this policy, {#companyname#} will notify you (the customer) by placing a notice on its web site home page.

Spam is commercial email or unsolicited bulk email, including “junk mail”, which has not been requested by the recipient. It is intrusive and often irrelevant or offensive, and it wastes valuable resources. Spam messages are the opposite of permission-based email, which are normally anticipated, personal, relevant and/or associated with a pre-existing business or personal relationship. Inappropriate newsgroup activities, consisting of excessive posting of the same materials to several newsgroups, are also deemed to be spam.

Customers of {#companyname#} products and services have agreed during their registration process, upon accepting the Terms of Use, to comply with this Anti-Spam Policy. Specifically, each customer agrees not to use the {#companyname#}'s products or services to send unsolicited email or bulk email, whether or not for commercial purposes. {#companyname#} reserves the right to determine in its sole discretion what constitutes actionable spam, as well as what measures are necessary in response to such spam activities.

Unsubscription – Each email created using {#companyname#} products contains an “unsubscribe link”. If your web site visitors use the link to request that they be unsubscribed, your subscriber lists will automatically be adjusted to eliminate the prospect of sending unwanted email to such persons. Additionally, each person on your subscriber list has the option of unsubscribing through a web-based method provided on the {#companyname#} web site. Customers of {#companyname#} who try to remove the unsubscribe link will be warned that they are doing so, and if they persist in having the link removed or deactivated in any way, then {#companyname#} will have the right to terminate their account.

Any {#companyname#} customer found to be using {#companyname#} products or services for spamming purposes may, at {#companyname#}’s discretion, be immediately removed from use of all {#companyname#} products and services and/or fined a considerable amount, with no refund of fees that have been paid.

{#companyname#} warns all of its customers when signing up that if they participate in spamming activities they will be subject to the loss of {#companyname#} services, fines and possible legal action.

{#companyname#} has the right to actively review its customers’ subscriber lists and email for suspiciously large broadcasts. If {#companyname#} finds any customers to be spamming, it will issue a warning, and if the activities are serious enough, {#companyname#} will take action immediately. If {#companyname#} has any reason to believe that the customer, despite warning being given, threatens to or is continuing to send spam, then {#companyname#} may take action immediately, including disabling the customer’s account and/or reporting the customer and the incident to the proper authorities.

{#companyname#} does not attempt to censor any content, nor to curtail the business of its customers. However, spam activities do not fall within uses authorised by {#companyname#}, and will not be tolerated.

If you believe that you have received spam from or through {#companyname#}’s facilities, please send a complaint from your email account along with the unsolicited email, with completed header, to {#companyname#}. Please provide any other information that you believe may help us in our investigation. {#companyname#} does not investigate or take any action based on “anonymous” spam complaints.

{#companyname#} supports the efforts of various organisations working to responsibly eliminate spam activities. However, if an individual has opted-in to receive email from a customer of {#companyname#}, and then falsely or maliciously files a spam complaint against {#companyname#} or its customers, {#companyname#} will cooperate fully with the appropriate agencies to ban the complainant from use of anti-spam software and the Internet community.